Terms & Conditions

ARTICLE 1 – COMPANY DETAILS

Munay-Ki BV
Postbus 109
3645 ZL Vinkeveen

Email: hello@munay-ki.com
Website: www.munay-ki.com

Chamber of Commerce number: 96649704
VAT: NL867698810B01

ARTICLE 2 – APPLICABILITY

These general terms and conditions apply to all offers, orders, and agreements of Munay-Ki BV, concluded via the website www.munay-ki.com or through other communication channels. By placing an order, you agree to these terms and conditions.

Article 3 – Products

Munay-Ki BV sells natural haircare products, including shampoo bars, which are handcrafted. The products are free from water, sulfates, and parabens and are made with natural ingredients. Small variations in scent, color, or shape may occur and are inherent to the artisanal production process.

Article 4 – Prices and Payments

All listed prices are in euros, including VAT, but excluding shipping costs (unless stated otherwise). Payment can be made via the payment methods offered on the website. The order will be processed once payment has been received.
If you choose to pay via Klarna, please review their terms and conditions via this link before completing your payment: https://www.klarna.com/nl/voorwaarden/

Article 5 – Shipping Costs and Delivery

Shipping costs are clearly stated at checkout. After receipt of payment, we ship within 1–3 business days. Delivery is handled by an external carrier; Munay-Ki BV is not responsible for delays beyond its control.

Article 6 – Return Policy

Due to the hygienic and cosmetic nature of our products, it is not possible to return opened or used items. Unopened products may be returned within 14 days of receipt at your own expense, provided they are in their original condition and packaging. Please contact us in advance at hello@munay-ki.com.
If the product is damaged or the packaging is more damaged than necessary to assess the product, we may charge you for the resulting reduction in value. Please handle the product with care and ensure it is properly packaged when returned.

Article 7 – Right of Withdrawal

For the delivery of products:
When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days. This cooling-off period starts on the day after the consumer, or a representative designated in advance by the consumer and made known to the entrepreneur, receives the product. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer makes use of the right of withdrawal, they shall return the product to the entrepreneur with all delivered accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. Notification must be made using the model withdrawal form or via another means of communication, such as email. After notifying the entrepreneur of the intention to withdraw, the consumer must return the product within 14 days. The consumer must provide proof that the goods were returned on time, for example by means of a proof of shipment. If the consumer has not notified the entrepreneur of their intention to exercise the right of withdrawal within the periods stated in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase becomes final.

For the delivery of services:
In the case of the delivery of services, the consumer has the right to dissolve the agreement without giving any reason for at least 14 days, starting on the day the agreement is concluded. To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the latest upon delivery of the service.

Costs in the event of withdrawal:
The consumer bears the direct costs of returning the product. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has already been received by the webshop or conclusive proof of complete return shipment has been provided. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method. If the product is damaged due to careless handling by the consumer, the consumer is liable for any reduction in the product’s value. The consumer cannot be held liable for a reduction in the product’s value if the entrepreneur has failed to provide all legally required information about the right of withdrawal prior to concluding the purchase agreement.

Exclusion of the right of withdrawal:
The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in a timely manner before the agreement is concluded.

Exclusion of the right of withdrawal is only possible for products:

• that are made by the entrepreneur in accordance with the consumer’s specifications;
• that are clearly personal in nature;
• that by their nature cannot be returned;
• that are liable to deteriorate or expire rapidly;
• whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
• for individual newspapers and magazines;
• for audio and video recordings and computer software where the consumer has broken the seal;
• for hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

• relating to accommodation, transport, catering services, or leisure activities to be carried out on a specific date or during a specific period;
• where performance has begun with the express consent of the consumer before the cooling-off period has expired;
• relating to betting and lotteries.

Article 8 – Complaints and Liability

Munay-Ki BV makes every effort to deliver products of the highest quality. Have you received a product that is damaged or do you have a complaint? Please report this within 7 days of receipt by email, including a clear description and photos. Our liability is limited to the value of the ordered product.

In the event of complaints, the consumer should first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and a complaint cannot be resolved by mutual agreement, the consumer may contact WebwinkelKeur (www.webwinkelkeur.nl ), which will provide free mediation. Check whether this webshop has a valid membership via https://www.webwinkelkeur.nl/leden/ . If no solution is reached, the consumer has the option to submit the complaint to the independent dispute committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs, which must be paid by the consumer to the relevant committee.

Article 9 – Use and Allergies

Our products are formulated with care and tested for safety, but in rare cases may cause skin reactions. Always consult the ingredients list if you have allergies. Munay-Ki BV is not liable for adverse skin reactions. If in doubt, we recommend performing a patch test first.

Article 10 – Intellectual Property

All texts, photos, designs, and product names on www.munay-ki.com are the property of Munay-Ki BV and may not be copied or used without permission.

Article 11 – Amendment of Terms and Conditions

Munay-Ki BV reserves the right to amend these terms and conditions. The most current version can always be found on www.munay-ki.com. For placed orders, the terms and conditions in force at the time of purchase shall apply.

Article 12 – Applicable Law

All agreements and disputes are governed by Dutch law. Disputes are preferably resolved by mutual consultation. If this is not possible, the dispute will be submitted to the competent court in Amsterdam.